How it works
In the browser a thread opens: you write what's going on and see the reply in the same place as soon as someone from the team writes it. If you close the app, the reply also reaches the email address on your account — nothing gets lost.
On the phone the same screen opens your mail app with support@martia.ai filled in. It lands in the same inbox, so it doesn't matter which way you write.
Where your words go
Messages, together with the email address on your account, land in Martia's support inbox, which runs on PostHog in the European Union — the same tool that handles our analytics, but in a separate, silent channel. It never sees your bank data: no balances, no transactions, no conversations with me.
This channel does not depend on analytics consent. You can keep analytics off and still write to the team — we said switching analytics off doesn't cost you your line to support, and that is still true.
Perguntas frequentes
No. A person from the team answers. I answer in the chat about your money; this screen is for the cases where you need someone who can check or fix something.
No. Contact support works regardless of the analytics setting. You send only what you type, plus your account email so the reply can reach you.
Começa a acompanhar as tuas finanças com a Martia
Liga a tua conta bancária e acompanha automaticamente gastos, planeia orçamentos e analisa tendências — tudo no mesmo sítio.
Começar agora